Our Providers
Paige Cool, PMHNP - BC
I am a board certified psychiatric mental health nurse practitioner and I received my master’s degree from the University of Rochester. I have 10 years of experience working in psychiatry ranging from outpatient clinics across the life span, child and adolescent inpatient settings, and partial hospitalization programs. I work with children and adolescents as well as adults.
Since 2019 I have lived and worked as a nurse practitioner in Denver, Colorado and have now returned to Rochester to work as a nurse practitioner. Through my experience I have seen how difficult it can be to find a provider you trust as well as how important mental health treatment is. I strive to provide the care you deserve and I see the importance in understanding each person’s history to create an individualized plan that aligns with your goals.
I am passionate about working with the child and adolescent population as well as adults. I provide medication management to clients across the lifespan. My goals are to create a supportive and safe environment where a therapeutic relationship can be filled with respect, trust and understanding.
I utilize evidence based practice in treating clients while creating an open and collaborative approach. I look forward to meeting you!
University of Rochester School of Nursing, MS, PMHNP
University of Rochester School of Nursing, RN, BSN
Board Certified as a Psychiatric Mental Health Nurse Practitioner by the American Nurses Credentialing Center
Licensed by New York State as a Nurse Practitioner in Psychiatry
Qualifications
Heidi Cropp, PMHNP - BC
I am a board-certified Psychiatric Mental Health Nurse Practitioner with a master’s degree from the University of Rochester. I bring nine years of experience in the mental health and chemical dependency field, supporting individuals across the lifespan in emergency psychiatry, outpatient care, foster care systems, and inpatient substance use treatment.
I enjoy working with people of all ages—from children to older adults—and provide comprehensive medication management services.
Living in a rural area of Western New York, I’ve seen firsthand how challenging it can be to access mental health care when you’re ready to seek help. My goal is to make these services more accessible for individuals facing barriers such as transportation, geography, or other challenges.
I believe in building genuine connections with those I care for, taking time to hear each person’s story and collaborate on addressing their most pressing concerns. Every individual brings a unique set of struggles—as well as strengths—and I strive to honor that in every interaction.
My aim is to provide a warm, welcoming, and safe environment, offering evidence-based care with a collaborative, person-centered approach—meeting you where you are.
University of Rochester School of Nursing, MS, PMHNP
St. John Fisher College, RN, BSN
Board Certified as a Psychiatric Mental Health Nurse Practitioner by the American Nurses Credentialing Center
Licensed by New York State as a Nurse Practitioner in Psychiatry